Telecom Support Service Delivery Manager (SDM)

Role Overview

The Telecoms Service Delivery Manager is responsible for overseeing the end-to-end delivery of telecoms services across support desk, engineering, scheduling, procurement and field dispatch operations. This role ensures high service quality, operational efficiency, and effective stakeholder communication, including executive-level reporting in a fast paced environment.

Key Responsibilities

•        Lead and manage telecoms service delivery across support desk, NOC, field engineers, and scheduling/dispatch teams.

•           Ensure timely resolution of incidents, service requests, and escalations in line with SLAs and KPIs.

•           Coordinate cross-functional teams to deliver consistent and high-quality telecom services.