Telecom Unified Communications Engineer

Description We are looking for a Telecom Unified Communications Engineer to support and enhance enterprise communication systems in Chicago, Illinois. This role focuses on maintaining reliable voice and collaboration services, improving platform performance, and partnering with internal teams and external providers to resolve complex telecom issues. The ideal candidate will bring hands-on experience with unified communications technologies and a proactive approach to modernization, service stability, and end-user support.

Responsibilities:
• Partner with carriers and service vendors to investigate outages, troubleshoot service disruptions, and drive issues through to resolution.
• Execute software updates, firmware changes, and platform enhancements while following established change control standards.
• Lead the planning and delivery of communication system upgrades, replacement efforts, and migration projects that strengthen long-term platform reliability.
• Moni...