Telecommunications Agent (Telephone Operator)

Answer all incoming and internal calls promptly, professionally, and in accordance with luxury service standards

Provide accurate information about resort facilities, services, events, dining options, and operating hours

Handle guest requests efficiently and route them to the appropriate department (Housekeeping, Front Office, Concierge, Engineering, etc.)

Take and relay wake-up call requests, ensuring they are executed accurately and on time

Manage emergency calls calmly and follow established safety and security procedures

Maintain guest confidentiality and handle sensitive information with discretion

Log guest requests, complaints, and follow-ups in the system to ensure timely resolution

Coordinate with front office and guest services to support VIPs, special requests, and personalized services

Operate the hotel’s PBX/telephone s...