Telemarketing Team Leader

Job Description:

As a Telemarketing Team Leader, you will be responsible for managing and guiding a team of telemarketers to achieve individual and team sales targets. You will play a key role in driving customer acquisition, promoting fintech lending products, and ensuring excellent customer service standards in line with company goals.

Key Responsibilities:

• Lead, supervise, and motivate the telemarketing team to meet daily, weekly, and monthly KPIs.
• Monitor and evaluate team performance, provide coaching and regular feedback for improvement.
• Develop call scripts and telemarketing strategies aligned with marketing campaigns and business objectives.
• Train new team members and provide refresher training for existing staff.
• Ensure proper lead management, including assigning call lists and tracking outcomes.
• Work closely with marketing and sales teams to align me...