Telephone Operator - InterContinental Singapore

Responsible Business –

+ Records all entries on traffic sheets
+ Report on logbook daily
+ Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
+ Advises defects on switchboard equipment to Supervisor
+ Maintains a clean work environment
+ Maintains detailed knowledge of the Hotel’s fire, life and safety system
+ Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
+ Advises defects on switchboard equipment to Instant Service Manager/Supervisor
+ Maintain Hotel Information

Elevating Guest Experience –

+ Process all incoming and outgoing calls accurately and courteously
+ Records and controls accurately wake up calls
+ Pages guests in co-operation with concerned departments
+ Assists guests with international calls and directory queries
+ Refer to guests by name whenever possible
+ A...