Telephone Operator

Summary This position is located at James A. Haley VA Hospital switchboard within the Health Administration Service. The incumbent will work with a team of telephone operators to ensure 24/7 switchboard coverage. As the first point of contact for most callers, plays a critical role in providing excellent customer service. They will respond to calls from veterans and other customers seeking services or information. Incumbent will manage and respond promptly to emergency codes, including suicide calls. Responsibilities Include, but not limited to Operates the computerized telecommunication console to direct phone calls and a personal computer using VISTA applications to send messages and retrieve information needed to direct calls and coordinate the distribution of messages at the medical center in a timely, accurate manner. Performs necessary maintenance and programming of radio and digital pagers with numbers for the paging system when issuing and reassigning pagers. Performs a variety...