Temp Customer Service Associate (GOVT/BANKING) #HZOT

Location: Woodlands Duration: 6 months (till end of year) Pay: $10-15/hour Hours: Mon-Fri, Office Hours Job scope: 1. Customer Communication: Handle inbound and outbound telephone calls in a professional and friendly manner. Respond to inquiries via email promptly, ensuring all queries are resolved efficiently. Provide information regarding appointments or issues, addressing any concerns with empathy and clarity. Maintain a positive, helpful attitude in all interactions with customers. 2. Administrative Support: Perform general administrative tasks as assigned, including data entry, filing, and document management. Update and assist in processing requests as needed. Assist in the preparation of reports, tracking inquiries, and maintaining a log of communication activities. Ensure information of customers is accurately recorded in the system. 3. Problem Resolution: Act as a liaison between callers and internal departments to resolve issues or concerns. Escalate unresolved issues to the ...