Tenancy Accounts Coordinator

We are currently looking for an experienced Tenancy Accounts Coordinator to join our support HUB based in Bristol.

Key Responsibilities

• This challenging role deals with both the internal and external customer and is an integral part of the lettings process.
• Control of our Clients Accounts ensuring funds are allocated in a timely manner and resolution to unallocated monies.
• Communication with landlord and tenants, keeping them up to date with progress reports and managing expectations.
• Chase and collection of rent arrears in accordance with SLA. Provision of quality information to the business and to the customer regarding client accounts and statements.
• Timely and efficient handling of refunds, terminations, deposit releases/Compliance with current legislation (RICS, ARLA) Data and records maintenance.

Experience and Skills Required

• Excellent customer service skills and experience in a...