Tenant Arrears Officer

Large Housing Association requires a Tenant Arrears Officer to oversee the former tenant accounts process; facilitating the process, working with stakeholders to do so.

Responsibilities:

Maximise the collection of debt left by former tenants and to ensure that this debt and all payments made against it, are transparent and reportable.

Ensure effective management of former tenant credits and build relationships with Local Authorities to avoid the risk of Housing Benefit over-payments post account closure.

Work alongside the Housing teams to reduce the amount of debt left by exiting tenants. Identifying improvements.

Build relationships with Debt Collection Agencies to ensure effective partnership working and cost efficiencies.

Improve income recovery through early engagement, tracing tools, legal action and external partners.

Reduce debt created at tenancy end by working proactively with Housing teams.

Produce high-quality reportin...