Tencent Cloud - Technical Account Manager (Malaysia)

What The Role Entails

Tencent Cloud is seeking an experienced Technical Account Manager to support enterprise customers in Malaysia and across the Southeast Asia region. This role focuses on post‑sales technical ownership, customer lifecycle management, and long‑term platform optimization. As a trusted technical advisor, you will work closely with customers to ensure stable operations, continuous improvement, and maximum value realization from Tencent Cloud solutions. You will coordinate cross‑functional teams, manage technical escalations, and provide structured advisory support to strengthen customer satisfaction, retention, and expansion opportunities. The role requires strong cloud expertise, proactive stakeholder engagement, and the ability to manage complex production environments across the full customer lifecycle.

Responsibilities

• Act as the primary post‑sales technical point of contact for assigned enterprise accounts, ensuring operational s...