The Strategy & Consulting Global Network SONG Practice | Google CCAI

S&C GN Song Practice | Management Consultant (Google Cloud)

Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.

These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.

Responsibilities

• Ability to provide CX solution with Google CES/Customer Engagement Suite of contact center products such as Conversational Agents, Agent Assist, Conversational Insights and knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini, Decibel, Generators, Generative Fallback, ...