Tier 1-2 IT Support Analyst

Tier 1-2 IT Support Analyst, Centreville, VA

We are seeking a qualified Tier 1-2 IT Support Analyst professional with 1-3 years of Helpdesk Technician experience. You will be interacting with clients to solve their IT problems and issues and work with a team of energetic people. This client’s remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is needed. Our clients will depend on your “cool and calm” demeanor, mixed with a wide range of knowledge in all aspects of technology, and this is a critical requirement. You must be willing to commute to Centreville, VA in a hybrid schedule model.

Tier 1-2 IT Support Analyst Responsibilities:

– Support clients with technical issues involving Microsoft’s core business applications, Cloud offerings, and virtual environments.

– Remote troubleshooting worksta...