Tier 1 Desktop Support (2nd Shift)

Job Description
• Provide first‑level desktop support for end users, including hardware, software, and connectivity troubleshooting.
 • Assist with workstation setup, configuration, and basic imaging activities.
 • Support ticket resolution by documenting issues and updates within the ticketing system.
 • Collaborate with IT team members to maintain workflow efficiency and minimize downtime.
 • Deliver clear communication and customer service to ensure a positive end‑user experience.
 • Provide patient, solutions‑oriented customer support to end users throughout the workday.
 • Prioritize incoming tickets and tasks to stay on track in a fast‑paced environment.
 • Maintain accuracy in troubleshooting steps, documentation, and system updates.
 • Work closely with team members and IT staff to resolve issues and support ongoing initiatives.

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