Tier 1 Helpdesk & Customer Support Specialist

Rex Education is seeking a proactive Customer Support Representative to manage and resolve customer inquiries and issues through calls, emails, and other touchpoints. The ideal candidate will effectively address customer concerns, ensure timely resolutions, and provide first-level technical support for REX’s educational products.

Applicants should have strong customer service and technical troubleshooting skills. This role involves coordinating communications and documentation to enhance customer satisfaction and support the operational standards of the CIC Helpdesk.