Tier 1 Helpdesk Specialist - Bilingual Role

Join Infoya Inc. as a Bilingual Tier 1 IT Helpdesk Support Specialist in Toronto, and leverage your customer service expertise to assist users in both French and English. This hybrid role offers an exciting opportunity to engage with technology.

As part of the IT team, you will address inquiries and support end-users with software and hardware issues. Your responsibilities will include logging support tickets, performing troubleshooting, and ensuring prompt resolution. Additionally, you'll contribute to knowledge base documentation to streamline processes and improve overall service.

Key Responsibilities:
• Assist users with Tier 1 IT support for hardware and software
• Log support tickets and monitor their resolution
• Troubleshoot and diagnose technical issues effectively
• Create and maintain knowledge base articles
• Ensure SLAs are met on open tickets

Requirements:
• Minimum 4 years in an IT Helpdesk or Sup...