Tier 2 IT Support Specialist - Grand Rapids MI

Applied Innovation is a Managed Service Provider (MSP) dedicated to delivering innovative and reliable technology solutions.

Our IT Service team plays a crucial role in ensuring our clients have seamless access to the technology they need to succeed.

Applied Innovation is seeking a Tier 2 IT Support Specialist to join our IT Service team.

This role is focused on providing exceptional customer service to our technology clients by addressing, troubleshooting, and resolving technical issues in a professional and efficient manner.

The ideal candidate is technically proficient, communicative, and committed to delivering amazing client experiences.

This is a Monday to Friday onsite position from 8 AM - 5 PM role with a rotating on-call schedule once training is complete about 2-3 times per year.

Duties and Responsibilities:

• Install, configure, and support customer IT environments, including user workstations,...