Tier 2 Technician

IT Support Technician - Deskside

Classification: Non-Exempt

Location: 1100 L. Street NW Washington, DC

Clearance: Secret

Compensation: $70,000 - $75,000k/yr

Responsibilities:


+ Provide 2nd level escalation support to the Tier 1 Help Desk.

+ Provide remote and on-site troubleshooting for hardware and software support.

+ Resolve Call Center Tech Support tickets and provide desk-side support to onsite customers.

+ Install, monitor, troubleshoot, replace, and support:

+ Multiple software solutions from multiple vendors outside of MS Office

+ Printers/printer consumables, multi-function devices/multi-function device consumables, and imaging scanners

+ Mobile devices or VTC issues

+ WiFi or local and wide area networks or connectivity issues

+ Data storage systems, Active Directory, and other third-party software.



+ Document Incidents and Work Orders with de...