Trainee IT Support Technician

Job Introduction

We are currently recruiting for a Trainee IT Support Technician to join our busy IT Department at our Head Office in Stratford-upon-Avon. Working hours are 8:30 am to 5:30 pm, Monday through Friday, with a one-hour lunch break. Basic salary of £26,500 plus benefits.

Role and Responsibilities

• Setting up user logins for in house systems and creating ID cards for new staff
• Closing access for staff who are leaving
• Ensuring the internal company directory is kept up to date
• Troubleshooting & resolving 1st Line IT issues.
• Logging and managing IT support tickets to completion or escalating to 2nd line support.
• Administering internal systems to assist in the smooth running of the department day-to-day.

Full training will be provided, but a good knowledge of the following would be preferable.

• Windows 11.
• Microsoft Office 365.
• iOS & Android. ...