Trainer, Retail Account (Onsite: Cebu)

About the job Trainer, Retail Account (Onsite: Cebu)

Role:

The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way.

Roles and Responsibilities

• On boarding the new hire staff to the customer service role. This includes structured and intensive new hire training and the topics covered would be around product, process, culture, cadence and so on. 30% of the time is spent in mock calls, scenario based discussions and feedback sessions.
• Prepare training materials such as outlines, text, and handouts and present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos, and lectures as well as develop alternative training methods if...