Training Consultant

Position s Contributions to Work Group:

- Identify training and developmental needs and drive suitable training initiatives that deliver on our brand promise. Responsible for the development of effective training process, curriculum, knowledge articles that deliver a world-class customer experience. Will lead training efforts for our Digital Support/Contact Center Operation and will partner with 3rd party contact centers in leading new program startups and ongoing operations. Will ensure a seamless handoff of all training and quality related activities to our 3rd party suppliers and will work to develop regular reviews of all knowledge articles and curriculum materials.

Reason/motivation for request:

- addition

Typical Day in the Role

Typical task breakdown:

- Collaborate with team members on building front line agent processes.

- Develop, build and refresh training curriculum.

- Educate Trainer...