Training Officer (Contact Center)

As a Training Officer under the Contact Center Channel, you will be responsible in administering all required activities, learning modules and administrative deliverables during training and ensures that trainees are adherent to all pre-requisites of endorsement to production.

How you'll contribute

• Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
• Conducting training sessions on various call center topics to prepare and support new employees.
• Training experienced employees in new or updated call center procedures to improve their performance.
• Liaising with team leaders and managers to conduct on-the-job coaching.
• Measuring the effectiveness of training sessions and preparing individual or team progress reports.
• Ensuring employees keep up their productivity and maintain high levels of customer satisfactio...