Tribunal and Complaints Officer

3 Month Contract With A Local Authority Job Purpose The Tribunal and Complaints Officer will provide specialist support to the SEND service by managing and resolving complaints and tribunal cases, helping to reduce backlogs and improve service performance. The role will focus on ensuring complaints and SEND tribunal matters are handled efficiently, professionally, and in accordance with statutory requirements, while supporting the Council's objective of reducing the number of escalated complaints and appeals. This interim position is designed to provide additional capacity and expertise during a period of increased demand. Key Responsibilities Manage a caseload of SEND complaints and tribunal cases, ensuring compliance with statutory timescales and procedural requirements. Investigate, coordinate, and respond to complaints relating to Special Educational Needs and Disabilities (SEND) services. Prepare high-quality responses to complaints, enquiries, and appeals, ensuring accuracy and c...