TTC Customer Experience Director Role

Lead customer experience initiatives at the Toronto Transit Commission. This role emphasizes enhancing service quality with an inclusive, multi-sensory approach for optimal rider satisfaction.
As the Director of Customer Experience, you will spearhead the development of a unified CX strategy that reflects TTC's core mission. Your collaboration with internal departments and external partners will drive initiatives that enrich the rider journey across multiple platforms. Your extensive knowledge in design and customer insights will guide impactful updates.
Key Responsibilities:
• Develop a comprehensive CX strategy for TTC
• Collaborate across departments to unify service delivery
• Design accessible wayfinding systems for customers
• Implement standards for cutting-edge customer interactions
• Manage digital channels and improve usability for users
Requirements:
• University degree in a relevant discipline
• Proven leadership in customer-focused environment...