UAE National Service Advisor | Al-Futtaim Automotive | Honda & Trading

We are looking for a customer‑focused Service Advisor to join our Service Bodyshop operations across the UAE. In this front‑line role you will welcome customers, accurately capture job requirements, provide clear estimates and timelines, coordinate with the workshop, and ensure a smooth vehicle handover with transparent invoicing while consistently delivering high customer satisfaction and supporting service revenue targets.

Responsibilities

• Receive customers promptly, ask the right questions, and record concerns and requests clearly and completely.
• Prepare repair orders (job cards) with accurate symptom descriptions to enable quick diagnosis and right‑first‑time fixes.
• Provide cost estimates and explain recommended work in a customer‑friendly way.
• Agree realistic delivery timelines by coordinating with the workshop and monitoring work progress.
• Seek approvals for additional repairs, proactively communicate delays and updat...