Opportunity Description
Our client in the Telecoms Industry is looking to hire a UC Field Service Technician & Programmer.
Duties and Responsibilities
- Responding to calls logged by clients
- Providing remote/telephonic support
- Scheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond time
- Resolving an issue within a client's Service Level Agreement Mean-Time-To-Repair time
- Understanding each client's Service Level Agreement contract and adhering to the required service
- Scheduling and completing preventative maintenance. This includes compiling full maintenance reports after work is completed
- Advanced fault-finding
- Comprehensive knowledge of wiring, cable termination and best practice standards
- Video Conferencing and Audio-Visual Equipment Configuration
- Preparing properly before attending to a site
- Liaising with suppliers and senior staff to resolve issues ...
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