Opportunity Description
Key Responsibilities
- Responding to calls logged by clients
- Providing remote/telephonic support
- Scheduling site visits within a client's Service Level Agreement Mean-Time-to-Respond time
- Resolving an issue within a client's Service Level Agreement Mean-Time-To-repair time
- Understanding each client's Service Level Agreement contract and adhering to the required service
- Scheduling and completing preventative maintenance
- Compiling full maintenance reports after work is completed
- Advanced fault‑finding
- Comprehensive knowledge of wiring, cable termination and best practice standards
- Video Conferencing and Audio‑Visual Equipment Configuration
- Preparing properly before attending to a site
- Liaising with suppliers and senior staff to resolve issues
- Doing installations when no Field Service work is required
- Programming Crestron and Extron control ...
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