Opportunity Description
The UEM Service Manager is responsible for the end-to-end service management of the Unified Endpoint
Management (UEM) services, including Allianz Mobile Client (AMC) and Enterprise Mobility Services (EMS), with primary focus on the North America region. The role operates within an agile DevOps environment and ensures high-quality, secure, and cost-effective workplace mobility services across a complex matrix organization.
Key Responsibilities
• Coordinate, monitor, and continuously improve UEM service delivery across the full service lifecycle.
• Ensure end-to-end accountability for UEM services within agile Scrum and DevOps teams, with focus on North
America.
• Define, monitor, and analyze service KPIs including cost, quality, capacity, business continuity, and IT
security.
• Ensure compliance with global IT standards, processes, and service management frameworks.
• Drive continuous service improvement aligned with ITIL best p...