Uk Banking/Collection Specialist

Customer Service Representative (CSR) UK Banking / Collections

Location: Eton Centris

Job Summary

The CSR for the UK Banking/Collections account is responsible for handling inbound and outbound customer interactions related to banking services, account inquiries, and debt collection. The role requires excellent communication skills, empathy, and the ability to negotiate payment solutions while ensuring compliance with UK financial regulations.

Key Responsibilities

• Handle inbound and outbound calls with customers regarding account balances, overdue payments, and banking inquiries.
• Provide accurate information about products, services, and account status.
• Negotiate and set up repayment plans for customers with outstanding debts.
• Ensure all interactions comply with UK financial regulations and company policies.
• Maintain professionalism and empathy when dealing with sensitive financial situation...