UKG Pro WFM Support Lead - Project Delivery Specialist

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced UKG Pro WFM Support lead, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
Work you'll do/Responsibilities * Lead Tier 2/3 support for UKG Pro WFM modules (time, attendance, scheduling, accruals/leave, device/time clocks as applicable). * Own ticket triage and prioritization, root cause analysis, and escalation paths; ensure SLA adherence and clear stakeholder communications. * Manage production incidents and major incident response, including recovery steps, workarounds, and post-incident reviews. * Drive problem management: trend analysis, defect backlog, recurring iss...