Unified Communication Services (Messaging) – Expert (L3)

He/She will be an L3 Engineer for Unified Communication Services in CA‑CIB, providing support for all run activities within the team in Singapore. The role involves maintaining the health and stability of the technical solutions within their scope and collaborating with technical peers such as architects, regional experts, and project teams on technology roadmaps and projects.

• Assign technical tasks and manage delegation for technical issues.
• Animate the team to encourage collaboration and sharing of best practices.
• Contribute to technical skill development and participation in recruitment.
• Manage service improvements for all Unified Communication Services supported throughout the organization.
• Provide technical training and support through verbal or written communication.
• Provide technical direction, proactive and reactive support to maintain availability and reliability of ...