(USA) Senior Manager, Data Science (AI Technical Lead) – Next-Gen Customer Engagement & Returns

**Position Summary...**
The Vision: Rewiring the Omni-Channel Experience with AI The world of retail is undergoing a massive paradigm shift, and AI is at the helm. At the intersection of consumer behavior and complex supply chain logistics lies one of the biggest challenges—and opportunities—in the industry: Omni-Channel Returns. The Customer Engagement Services team is building an autonomous, intelligent ecosystem that doesn't just process returns; it predicts, personalizes, and prevents friction. We are moving beyond reactive dashboards to deploy Agentic AI and Causal Machine Learning systems capable of digesting multi-modal data, diagnosing root causes of customer pain points, and triggering real-time, personalized interventions.

We are seeking a Senior Manager, Data Science to serve as the Technical Lead and visionary for this initiative. You are a high-impact player-coach who thrives at the bleeding edge of AI but demands rigorous software engineering standards. You wo...