(USA) Senior Manager, Operations

**Position Summary...**

**What you'll do...**
**Role summary:**
The Sr. Manager, Rewards & My Metrics Fidelity leads fidelity strategy and operational rigor for this workstream across the Spark Driver platform. Owning mechanisms that protect rewards and metricsaccuracy and compliance by improving issue detection, triage, investigation, escalation, and resolution. This leader partners closely with Product, Engineering, Earnings Governance, Legal, Support, and defects workstreams to identify root causes, reduce repeat issues, and build scalable solutions. Success requires strong program leadership, sound judgment, technical curiosity, and the ability to translate complex issues into clear action plans and executive-ready updates.
**About the team:**
The Driver Experience team focuses on enhancing the engagement of gig contractors through the Spark Driver App. The team works collaboratively across functions to develop innovative solutions, lead strategic initiatives, ...