User Operations Specialist

BIT (formerly Matrixport) is a global digital asset financial services and infrastructure group headquartered in Singapore, founded in 2019.

BIT manages over US$7 billion in assets and facilitates more than US$7 billion in monthly trading volume through custody, trading, asset and wealth management, liquidity, and financing solutions, including tokenised real‑world assets (RWA).

• Oversee daily product and user operations for US stock trading products, focusing on user acquisition, activation, retention, and conversion.
• Analyse user behaviour, trading data, and market trends to identify growth opportunities and propose practical product improvements.
• Work closely with the product team to support feature development and translate user feedback into actionable changes.
• Plan and execute user campaigns, incentive programmes, and trading activities to enhance participation and transaction volume.
• Col...