User Services Assistant

Birkbeck, University of London, is looking for a User Services Assistant to work this Summer 2026 on a permanent, part‑time contract.

Responsibilities

The User Services Assistant plays a key role in providing a high‑quality IT and Library customer‑focused service while working at the service desk and responding to online and in‑person enquiries. They will be involved in students’ induction and orientation, and carry out communication and marketing activities including social media and the creation and maintenance of user guides.

Qualifications

• Previous experience of working in a public‑facing role and as part of a team.
• Excellent interpersonal and communication skills.
• Commitment to the provision of excellent customer service to library users.

Training and Development

Birkbeck offers training and will expect the postholder to develop knowledge in areas such as WiFi, printing, access to College...