Vacancy: Frontline Supervisor (Retail Industry) – Pietermaritzburg, KwaZulu-Natal

Our Client, a leader in the Wholesale and Retail sector, is seeking to appoint an experiencedRetail Store Frontline Supervisor to join their dynamic team. Applicants must reside in the Pietermaritzburg area.

Duties & Responsibilities

• Supervise daily store operations of frontline staff.
• Ensure high levels of customer satisfaction through excellent service.
• Maintain store standards including work accuracy, cleanliness, and service delivery
• Handle customer queries and complaints professionally.
• Taking steps towards frontline staff responsible for complaints: Disciplinary action (guided by Management) or additional training.
• Assist with staff training and performance monitoring.
• Train frontline staff on Client Care and Customer Service using Training Manuals.
• Monitor and manage performance based on Frontline Staff KPI’s.
• Take corrective actionor disciplinary action (guided by M...