Vacancy: frontline supervisor (retail industry) – pietermaritzburg, kwazulu-natal

Our Client, a leader in the Wholesale and Retail sector, is seeking to appoint an experienced Retail Store Frontline Supervisor to join their dynamic team. Applicants must reside in the Pietermaritzburg area.

Duties & Responsibilities Supervise daily store operations of frontline staff. Ensure high levels of customer satisfaction through excellent service. Maintain store standards including work accuracy, cleanliness, and service delivery Handle customer queries and complaints professionally. Taking steps towards frontline staff responsible for complaints: Disciplinary action (guided by Management) or additional training. Assist with staff training and performance monitoring. Train frontline staff on Client Care and Customer Service using Training Manuals. Monitor and manage performance based on Frontline Staff KPI’s. Take corrective actionor disciplinary action (guided by Management). Enforce health, safety, and security protocols.

Key Performance Indicators (KPIs) Custome...