Opportunity Description
- Maintain complete knowledge of:
- -Dining room layout table/seat/section numbers proper table setups restaurant capacity hours of operation price range and dress code
- - Restaurant reservation procedures
- - Daily house count arrivals departures VIPs
- - Scheduled in-house group activities locations and times
- - All department policies / service procedures
- Answer telephone within 3 rings using correct salutations and telephone etiquette.
- Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
- Communicate reservation /cancellation changes to management as they arise throughout the shift.
- Monitor the preparation of own assignments ensuring compliance to departmental standards.
- Review the Reservation book pre-assign designated tables and follow up on all special requests.
- Anticipate heavy business times and organize procedures to ...
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