VIP Lobby Concierge & Ambassador

Responsibilities:

• Has a complete knowledge of the Hotel, it’s services, facilities and geographical layout
• Is knowledgeable on all VIP Arrival, In-House and Departure Guests
• Remains up to date with Hotel Functions and Events
• Engages with all guests, in-house and visitors
• Always maintains lobby presence, ensuring all guests are greeted and assisted when applicable and ensuring limited congestion in the lobby
• Being proactive in maintaining the cleanliness and organization of the lobby
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• Handles any duties which may be assigned from time to time by the Supervisor or Manager
• Attends F.O. Briefings and Trainings required by Management and Learning & Development
• Reports for duty punctua...