VIP Manager- Gambling- Portuguese-Spanish languages

Who We Are

We’re an international iGaming & Entertainment platform активно expanding across global markets. Our VIP segment is growing fast, and we’re focused on delivering top-tier experiences across LATAM, Portugal, and Uzbekistan.

Our culture?

Fast and flexible.

Player-first mindset.

Focused on retention and value.

Human communication, real relationships.

What You’ll Be Doing (VIP Manager)

• Managing VIP players and acting as their main point of contact.
• Communicating via Intercom, Telegram, WhatsApp, and calls.
• Monitoring player activity and engagement proactively.
• Developing and executing retention strategies.
• Handling complex cases (payments, withdrawals, bonuses, KYC, disputes).
• Collaborating with internal teams: Payments, Risk, Support, QA, Product.
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