Virtual Account Manager

Role:Account Manager Location:Remote Employment Type:Full-timeCompensation:Competitive salary commensurate with experience, qualifications, and location.Indicative range:$65,000 - $110,000 (USD equivalent), plus benefits.Role Overview We are hiring an Account Manager to own a portfolio of customer relationships post-sale. The role drives renewals, identifies expansion opportunities, and serves as the trusted partner customers turn to when they want more from the product.Key Responsibilities - Own renewals and expansion across a defined book of business - Build executive relationships and conduct quarterly business reviews with customers - Identify upsell and cross-sell opportunities and partner with sales to close them - Coordinate with Customer Success and Support to resolve escalations - Maintain accurate forecasting in the CRM and report on portfolio health - Gather customer feedback and surface product insights to internal teamsRequired Skills and Qualifications - 3+ years in accou...