Visitor Centre Team Member - Guide

Job Introduction

We have an exciting opportunity to work as part of an energetic team to proactively contribute to and drive the operation of a world class Visitor Centre ensuring the provision of a warm welcome to guests and the delivery of top class guest service as part of the Glenfiddich and Balvenie Visitor Centre team.

Main Responsibility

Develop a comprehensive understanding of the process operations of both Glenfiddich and Balvenie Distilleries, as well as the WG&S Core brands, their individual histories, and their unique places within the broader Scottish whisky industry to drive brand advocacy and positively impact sales.
 Perform reception duties at both Glenfiddich and The Balvenie, including: welcomingguests; handling phone, email and in-person booking enquiries; processing bookings on arrival; cash handling, card payments and operation of the till, and advising guests of onsite facilities. Ensure strict adherence to ...