Visitor Services Manager

Organisation: The National Trust for Scotland

JOB PURPOSE

We are looking for an experienced and talented, visitor focused manager to join us at our fantastic property, Drum Castle, Gardens & Estate. You will be responsible for the operational delivery of the overall visitor experience within Drum Castle and the wider Estate, delivering performance standards and targets to ensure excellent levels of visitor satisfaction, while maximising key commercial, financial and development objectives, to ensure the property is fully sustainable. Your vision and drive will continue to build on our current offer, with fresh ideas to showcase our site to a wider audience, delivering memorable visitor experiences. You will lead a team committed to ensuring Drum Castle, Gardens & Estate is recognised as a first‑class visitor attraction. You will be part of a broader management team, responsible for delivering an overall visitor service strategy, promoting good communication with...