Vocus SMB Tech Support

Position Title

Commander Service – Technical Support Level 1

Location

Philippines

Reporting To

Program Manager

Overview

Technical Support caters service or support to services such as IPV, DSL, NBN, Phone and Fixed Line services, Mobility and emails. They provide end to end support to resolve or suggest resolution guided by quality and standard handling. They take inbound, outbound, and email support and collaborate with Suppliers and Dealers (LCC) to fix technical problems.

Responsibilities

• Resolve product/service concerns by means of “End to End” support and application of standard troubleshooting with NBN, Broadband, email, mobile, IPV and Phone services.
• Provide resolution of technical issues of end users, including troubleshooting, escalating cases, referring and transferring to necessary departments and local centers.
• Ensure customer satisfaction by providing exceptional customer...