VodafoneThree - Senior Onsite Coordinator - Horsham

Working hours: Full time 37.5 hours per week - Monday to Friday - 9 am to 5 pm.

Overview

Acting as a trusted partner and brand ambassador, you’ll deliver a high-quality, responsive, and innovative service experience that builds strong relationships and long‑term loyalty.

Responsibilities

• Manage day‑to‑day account activities, from processing orders to handling calls, emails, and queries with accuracy and care.
• Provide expert support on technical, network, billing, and device‑related queries, resolving issues quickly and effectively.
• Build strong, trusted relationships with customers, end users, and internal teams, becoming their first point of contact.
• Collaborate with Credit Control and other teams to resolve payment or account‑related issues.
• Produce and quality‑check reporting packs, offering insights and analysis to support decision‑making.
• Attend and contribute to customer meetings, identifying ...