Volunteer Experience Officer - Poole- up to £30,000-FT/PT

Volunteer Experience Officer - Poole- up to £30,000-FT/PT
Are you a customer service professional who enjoys building strong relationships and supporting volunteers and community networks? Do you thrive in a fast-paced, target-driven environment where no two days are the same?
We're looking for a Volunteer Experience Officer to join a busy Volunteer Experience Team on a permanent basis.

This role is available on both full-time and part-time hours.
What you'll be doing

You'll be the first point of contact for volunteers and supporters, providing excellent customer service and ensuring a high level of engagement and satisfaction.
Key responsibilities include:

• Handling enquiries via phone, email, and post
• Supporting volunteer engagement and stewardship activities
• Coordinating fundraising and event materials and resources
• Assisting with payments, memberships, and general administrative processes
• Processing purchas...