VP Operations (Customer Success)

A rapidly scaling global fintech infrastructure business is seeking a senior operating leader to help evolve the organisation into a product-led, repeatable platform company. This role is central to how complex financial technology is packaged, sold, delivered, and supported across both digital and traditional asset classes. You will work closely with the executive team to introduce structure, scalability, and operational discipline without slowing down innovation.

Build a global operating model that turns a broad set of fintech capabilities into clearly defined, commercially viable products across crypto, FX, CFDs, commodities, equities, and tokenised assets. A key objective is reducing dependency on senior engineering leadership in pre-sales, delivery, and go-live execution.

• Productise complex fintech capabilities into a small number of market-ready offerings with clear scope, pricing logic, and delivery timelines.
• E...