VP, UX Research — Lead Banking Experience Innovation

TwinThread is seeking a Lead User Experience Researcher (Vice President) to join the Design and Customer Experience team. In this pivotal role, you will drive the launch of innovative products and enhance the digital banking experience. You will collaborate closely with Product leadership, using your UX research expertise to inform design direction and content development.

Your work will impact strategic decisions within Chase, and you will foster a culture of continuous learning. Ideal candidates will have a strong background in user experience research methodologies and stakeholder management skills.