warehouse operations executive

Job Responsibilities Manage warehouse stock fulfillment and inventory-related activities through the Warehouse Management System (WMS). Monitor and maintain accurate records of all incoming and outgoing inventory transactions in WMS. Handle and resolve customer inquiries, issues, and concerns independently and promptly via email. Manage customer expectations and ensure service levels and KPI targets are consistently achieved. Track order progress and ensure all timelines and delivery commitments are met by working closely with the Warehouse Supervisor. Assist with the handling of heavy loads and physical warehouse operations when required. Collaborate closely with the warehouse and logistics teams to ensure all customer orders are processed and completed accurately and on time. Maintain effective communication and teamwork across departments to support operational efficiency.