Waste and Recycling Customer Service Manager

We are seeking an experienced Customer Service Manager to lead and develop a customer service team within a fast-paced waste and recycling operation. The successful candidate will be responsible for driving service excellence, improving customer satisfaction, and supporting operational performance through effective leadership and process management.

Key Responsibilities

• Manage and lead daily customer service operations, ensuring high levels of customer satisfaction.
• Supervise, coach, and develop customer service representatives to achieve performance goals.
• Monitor service metrics, KPIs, and customer feedback to identify improvement opportunities.
• Handle escalated customer inquiries, complaints, and service-related issues.
• Collaborate with Operations, Dispatch, Billing, and Sales teams to resolve customer concerns efficiently.
• Develop and implement customer service policies, procedures, and best practices...