WFM and RTA (Genesys) | International Project in Bali

Love working with data? Obsessed with making things run smoothly? Know your way around Genesys? This might be your next move.

Teleperformance Indonesia is looking for a WFM and RTA to join our International Customer Support Operations team in Bali, for Australian market.

You'll be the person behind the numbers, forecasting staffing needs, creating schedules, monitoring performance in real time, and turning data into insights that help the business perform better.

What You'll Be Doing:

• Forecasting and scheduling to make sure operations are always well-staffed
• Monitoring real time performance and making quick adjustments when needed
• Analyzing workforce data and creating reports with actionable insights
• Partnering with Operations teams to improve productivity and service level...